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APMG – ISO/IEC 20000 Auditor

CLASSROOM

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

CORPORATE TRAININGS

Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

eLEARNING

Catering to the demands of busy professionals, our e-learning programs are as effective as face-to-face learning.

TRAINING HIGHLIGHTS

High quality training from

Certified & Industry Experts

Earn 16 PDUs

Course Completion Certificates

Extensive documentation provided

Reimbursement guaranteed if the training is not satisfied

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

The ISO/IEC 20000 Auditors course is a 2-day classroom training relevant for professionals who play a role as a 3rd party auditor in an ISO/IEC 20000 assessment. This course is designed for professionals and certified auditors who require an orientation into ITSM in general and ISO/IEC 20000 in particular. Internal auditors working in an organization which is implementing or already has ISO/IEC 20000 certification will also find this course useful to improve not only their understanding of the subject but also the application of ISO/IEC 20000 within their organization.

 

At the end of the 2-day classroom training, the APMG certification exam, which is a multiple-choice exam, can be conducted. This training does not cover audit techniques or the issues involved in preparing an organization for an audit.

 

The certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The course covers the interpretation and application of the ISO/IEC 20000 standard. The exam is a one-hour closed-book, 40-question, multiple-choice test, which is paper based or provided as an online exam. To pass, candidates must answer 26 or more questions correctly.

●      Introduction
●      Overview of ISO/IEC 20000
●      Overall Management Requirements
●      Service Delivery Processes
●      Relationship Processes
●      Multiple-Choice Sample Paper 1
●      Review Paper 1
●      Close
●      Review of Homework
●      Resolution Processes
●      Control Processes
●      Release Processes
●      Automation and Tools
●      Scoping, Eligibility, and Audit Preparation
●      Group Assignment 3
●      Exam Preparation
●      Course Summary and Evaluation
●      Examination

Integration Specialists


Day 1

●      Registration
●      Introduction
●      Overview of ISO/IEC 20000
●      Break
●      Overall Management Requirements
●      Lunch
●      Service Delivery Processes
●      Break
●      Relationship Processes
●      Multiple-Choice Sample Paper 1
●      Review Paper 1
●      Close

Day 2

●      Review of Homework
●      Resolution Processes
●      Control Processes
●      Break
●      Release Processes
●      Automation and Tools
●      Scoping, Eligibility, and Audit Preparation
●      Lunch
●      Group Assignment 3
●      Exam Preparation
●      Course Summary and Evaluation
●      Break
●      Examination
●      Close

What does Mangates provide me on the day of course?

We provide Course Materials, Course Completion Certificate and Refreshments.

What experience does instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.

If I cancel my Enrolment, how can I claim my Refund?

You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.

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