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APMG – ISO/IEC 20000 Practitioner

CLASSROOM

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

CORPORATE TRAININGS

Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

eLEARNING

Catering to the demands of busy professionals, our e-learning programs are as effective as face-to-face learning.

TRAINING HIGHLIGHTS

High quality training from

Certified & Industry Experts

Earn 24 PDUs

Course Completion Certificates

Extensive documentation provided

Reimbursement guaranteed if the training is not satisfied

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination is aimed at practicing IT practitioners who assist organizations to prepare for or retain ISO/IEC 20000 certification. The purpose of the Practitioner qualification is to ensure that the candidate has sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in achieving and retaining ISO/IEC 20000 certification.

 

The course covers the interpretation and application of the ISO/IEC 20000 standard and enables practitioners to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme.

 

Internal auditors involved in preparing an organization for ISO/IEC 20000 certification might find this course more appropriate than the APMG ISO/IEC 20000 Auditor course. An exam will be conducted at the end of the training.

●      Introduction

●      Overview of ISO/IEC 20000

●      Overall Management Requirements

●      Group Assignment 1

●      Service Delivery Processes

●      Service Delivery Processes

●      Multiple-Choice Sample Paper

●      Review Paper 1

●      Review Paper 2

●      Relationship Processes

●      Resolution Processes

●      Control Processes – Configuration Management

●      Control Processes – Change Management

●      Release Process

●      Planning and implementation

●      Review Paper 2

●      Scoping and Eligibility

●      Mock Examination

●      Mock Examination Review

●      Course Summary and Evaluation

●      Examination

Operations Managers

Day 1

●      Registration
●      Introduction
●      Overview of ISO/IEC 20000
●      Break
●      Overall Management Requirements
●      Lunch
●      Group Assignment 1
●      Service Delivery Processes
●      Break
●      Service Delivery Processes
●      Multiple-Choice Sample Paper 1
●      Review Paper 1
●      Close
●      Homework – Multiple-Choice Sample Paper 2

Day 2

●      Review Paper 2
●      Relationship Processes
●      Break
●      Resolution Processes
●      Control Processes – Configuration Management
●      Control Processes – Change Management
●      Release Process
●      Break
●      Planning and implementation
●      Close
●      Homework – Multiple-Choice Sample Paper 2

Day 3

●      Review Paper 2
●      Scoping and Eligibility: Group Assignment 2
●      Break
●      Mock Examination (Written)
●      Lunch
●      Mock Examination Review
●      Course Summary and Evaluation
●      Break
●      Examination
●      Close

What does Mangates provide me on the day of course?

We provide Course Materials, Course Completion Certificate and Refreshments.

What experience does instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.

If I cancel my Enrolment, how can I claim my Refund?

You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.

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