Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
Combining ITIL® and COBIT® for Service Management Improvement
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 8 PDUs
Course Completion Certificates
Extensive documentation provided
Reimbursement guaranteed if the training is not satisfied
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement.
ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs.
The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services.
This course is interactive and thought-provoking and includes:
- Group discussions
- Expert videos
- Roleplays
- Assignments
- References to the Axelos publication: “Interfacing and Adopting ITIL and COBIT”
- Practical “take-aways”
Agenda:
MODULE 1: COURSE INTRODUCTION
- Let’s Get to Know Each Other
- Course Overview
- Course Learning Objectives
- Course Learning Style
- Course Agenda
- Course Book Structure
MODULE 2: BUSINESS AND IT CONTEXT
- Module Learning Objectives
- Module Topics
- The Need for Good Practices
- The ITIL Experience
- The COBIT Experience
- Benefits of Integrating ITIL and COBIT
- Debrief
MODULE 3: GOVERNANCE AND MANAGEMENT OF IT SERVICES
- Module Learning Objectives
- Module Topics
- IT Service Management Challenges – Group Discussion
- Business and IT Service Provider Relationships – Role Play
- Debrief
MODULE 4: IMPLEMENTATION STRATEGY
- Module Learning Objectives
- Module Topics
- Aligning Management of Services to Business Needs – Group Discussion
- Using the Goals Cascade – Reading
- Selecting Priority Processes – Assignment
- Debrief
MODULE 5: INITIATING AN ACTION PLAN ‒ THE BUSINESS CASE
- Module Learning Objectives
- Module Topics
- Initiating an Improvement Plan – Group Discussion
- Continual Improvement – Reading and Assignment
- Debrief
Learning Objectives:
At the end of this course, you will be able to:
- Understand the context of business and IT alignment.
- Identify the benefits of aligning the COBIT5 and ITIL frameworks.
- Identify the business risks of IT services.
- Identify the drivers affecting service management.
- Explain how to align IT services with enterprise objectives and risks.
- Explain how to use the COBIT 5 goal and risk cascade.
- Analyze how to prioritize and focus on critical process areas.
- Understand how to drive and initiate an improvement plan.
- Recognize drivers/pain points for improvement.
- Explain continual improvement and the need to monitor benefits.
Benefits of Taking This Course:
The course will help you utilize ITIL and COBIT as complementary tools, resulting in improved service management capability that is aligned with business and governance requirements. It will help you engage with executive management and gain support for and a focus on a service management improvement program.
Follow-on Courses:
- The following courses would be suitable to gain more insight into ITIL and COBIT:
- ITIL Practitioner
- ITIL Intermediate
- ITIL Expert
- COBIT Implementation
Once after the training you receive course completion certificate from Mangates
The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.
What does Mangates provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshments
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in teaching in the same stream.
Does this course includes exam?
This course does not include exams as this is non-certification course. Once after the training we provide course completion certificate with each credit per hour (SEU,s or PDU’s)
