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TRAINING HIGHLIGHTS

High quality training from Certified & Industry Experts
Earn 8 PDUs and 8 SEU’s
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

Course  Overview :

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant”s will experience a positive impact on their professional and personal lives.

Target Audience:

Anybody who is interested in learning Crisis Management Skills

Learning Objectives:

  • Understand Emotional Intelligence competency framework.
  • Assess and understand current Emotional Intelligence level.
  • Understand technique for being highly positive and energetic.
  • Understand how emotions can influence thoughts, goals, relationships, decision making ability, etc.
  • Understand importance of high expectations and pressure and how to go through it.
  • Understand how to be emotionally strong person, who can handle emotions.
  • Understand how to be a responsible person, who do not believe in blame/complain.
  • Understand techniques to develop your emotional intelligence on the job.

Prerequisites: There are no prerequisites for this course.

Course Materials: Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements: For eBooks: Internet for downloading the eBook Laptop, tablet, Smartphone, eReader (No Kindle), Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader), eBook download and activation instructions

Course Curriculum

Module One: What is Emotional Intelligence?
Module Two: Four Skills in Emotional Intelligence
Module Three: Verbal Communication Skills
Module Four: Non-Verbal Communication Skills
Module Five: Social Management and Responsibility
Module Six: Tools to Regulate Your Emotions
Module Seven: Gaining Control
Module Eight: Business Practices (I)
Module Nine: Business Practices (II)
Module Ten: Making an Impact
Module Eleven: Wrapping Up

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