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HDI KCS Foundation

CLASSROOM TRAINING

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

CORPORATE TRAININGS

Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

VIRTUAL TRAINING

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.

TRAINING HIGHLIGHTS

High quality training from Certified & Industry Experts

Earn 24 PDUs

Course Completion Certificates

Reimbursement guaranteed if the training is not satisfied

Extensive documentation provided

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A thriving knowledge Management program, one that successfully captures, structures, and reuses information, is a vital component of top performing companies and often provides them with a competitive advantage.

 

The KCS Foundation Course provides support center supervisors, managers, and directors with an awareness of knowledge Management Best Practices. Additionally, participants are introduced to fundamental concepts of the Knowledge-Centered Support (KCSSM) methodology. This Course can also be used to build internal support for a new knowledge Management initiative.

Note: “Mangates Tech Solutions Pvt Ltd affiliate is working in conjunction with the Accredited Training Organisation ITpreneurs Nederland B.V”

Session 1  : What is Knowledge-Centered Support and Why Do We Need It?

●     The History of Knowledge-Centered
●     Support (KCS)
●     The Concepts of KCS
●     The Benefits of KCS
●     Proactive versus Reactive Knowledge Management

Session 2

●     The Knowledge-Centered Support Model
●     The Double Loop Process Model
●     Capture in the Workflow
●     Structure for Reuse
●     Searching is Creating
●     Just-in-time Solution Quality
●     Workflow
●     Content Vitality

Session 3

●     Wrapping Up the KCS Methodology
●     Performance Assesment
●     Leadership
●     Return on Investment
●     Conclusion Register
●     Knowledge Management Best Practices.
●     Knowledge-Centered Support concepts and methodology.
●     The value and benefits of adopting Knowledge-Centered Support.

Day 1

●     Session 1: What is Knowledge-Centered Support and Why Do We Need It?
●     The History of Knowledge-Centered
●     Support (KCS)
●     The Concepts of KCS
●     The Benefits of KCS
●     Proactive versus Reactive Knowledge Management
●     Session 2
●     The Knowledge-Centered Support Model

Day 2

●     The Double Loop Process Model
●     Capture in the Workflow
●     Structure for Reuse
●     Searching is Creating
●     Just-in-time Solution Quality
●     Workflow
●     Content Vitality

Day 3

●     Session 3
●     Wrapping Up the KCS Methodology
●     Performance Assesment
●     Leadership
●     Return on Investment
●     Conclusion Register

Technical support or business professionals who want a fundamental understanding of the benefits and Processes associated with a knowledge Management initiative.

What Does Mangates provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshements

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.

Mangates Tech Solutions Pvt Ltd is an Affiliate of ITpreneurs Nederland B.V, an Accredited Training Organisations of the APMG Group Limited for the following products AgilePM®, APMG-International Managing Benefits™, APMG-International Change Management™, COBIT®5, and APMG-International™ ISO/IEC 20000

Contact Us

USA/Canada: +1 469 666 9332
Australia: + 61(0) 2 80155605

Accreditations

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