Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
ITIL® 4 Specialist: Create, Deliver and Support
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
High quality training from Certified & Industry Experts
Earn 24 PDUs
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
- Organizational Structures
- Team Culture
- Continuous Improvement
- Culture Collaborative Culture
- Customer-Oriented Mindset
- Positive Communication
- Capabilities, Roles and Competencies
- Workforce Planning
- Employee Satisfaction Management
- Results Based Measuring and Reporting
- Integration and Data Sharing
- Reporting and Advanced Analytics
- Collaboration and Workflow
- Robotic Process Automation
- Artificial Intelligence and Machine Learning
- Information Model
- Anatomy of a Value Stream
- Designing a Value Stream
- Value Stream Mapping
- Value Stream for Creation of a New Service
- Value Stream Model for Restoration of a Live Service
- Managing Queues and Backlogs
- Shift-Left Approach
- Prioritizing Work
- Build or Buy
- Sourcing Models
- Service Integration and Management
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
- IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
What Does Mangates provide me on the day of the course?
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my Enrollment, how can I claim my Refund?
You can request a refund by sending an email to firstname.lastname@example.org and within 7 working days you get your money back.