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ITIL® Foundation

CLASSROOM TRAINING

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

VIRTUAL TRAINING

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.

CORPORATE TRAINING

Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

TRAINING HIGHLIGHTS

High quality training from Certified & Industry Experts

Earn 16 PDUs

ITIL Certification

Reimbursement guaranteed if the training is not satisfied

Extensive documentation provided

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

The blended ITIL Foundation training, fully updated to ITIL2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. The Course includes an engaging, case study based approach to learning the core disciplines of the ITIL Best Practices. Blended ITIL Foundation training is a powerful solution that combines the flexibility of eLearning with traditional classroom coaching for a superior learning experience. In preparing learners for the ITIL Foundation certification, learners start with upfront prep time via self-paced eLearning, covering the theoretical concepts. This is followed by instructor-led classroom coaching (either in a physical or a virtual setting), allowing the participants to engage with the instructor and other learners and review the concepts they previously learned alone. Fewer days spent in the classroom translates to reduced out-of-office training costs and lost employee hours. Learners are well-positioned to successfully complete the associated exam, required for entry into the future ITIL Intermediate training Courses.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

●     Opening & Introduction
●     Review Service Strategy
●     Review Service Design
●     Review Service Transition
●     Review Service Operation
●     Review Continual Service Improvement
●     Exam Preparation
●     Exam
●     Key Principles and concepts of IT Service Management.
●     Benefits of implementing ITIL in an organization.
●     Service Management Processes and how they map to the Service Lifecycle.
●     Basic concepts and Definitions related to the Service Lifecycle.
●     Activities and roles involved with the Service Lifecycle.
●     Relationship of each component of the Service Lifecycle and how they map to other components.
●     Identify the factors that affect the effectiveness of the Service Lifecycle.
●     Opening & Introduction
●     Review Service Strategy
●     Review Service Design
●     Review Service Transition
●     Lunch
●     Review Service Operation
●     Review Continual Service Improvement
●     Exam Preparation
●     Exam

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.

What does Mangates provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshments

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.

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