Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
ITIL® – Planning, Protection And Optimization (PPO)
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 24 PDUs
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services. The main focus of this Course is on operational-level Process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This Course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Planning, Protection, and Optimization and to apply this knowledge in real life. Learners can complete eLearning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.
Unit 1. Introduction to Planning, Protection and Optimization (PPO)
- ● Purpose, Objectives, and Value of Service Design
- ● The Lifecycle in Context
- ● Basics of Service Design
- ● Role of Design Coordination within PPO
- ● Group/Individual Exercise
- ● Summary of Unit 1
Unit 2. Capacity Management
- ● Purpose and Objectives
- ● Scope of Capacity Management
- ● Policies, Principles and Basic Concepts
- ● Activities, Methods, Techniques and Relationship with Other Processes
- ● Business Capacity Management
- ● Service Capacity Management
- ● Component Capacity Management
- ● Design-Related Activities
- ● Ongoing Iterative Activities of Capacity Management
- ● Demand Management in Capacity Management
- ● Modeling and Trending
- ● Application Sizing
- ● Triggers, Inputs, Outputs and Interfaces with Other Processes
- ● Information Management
- ● Critical Success Factors and Key Performance Indicators for Successful Capacity Management
- ● Challenges and Risks
- ● Group/Individual Exercise
- ● Sample Test Question
- ● Summary of Unit 2
Unit 3. Availability Management
- ● Purpose and Objectives
- ● Scope of the Process
- ● Value to the Business
- ● Policies, Principles and Basic Concepts
- ● Process Activities, Methods, and Techniques
- ● Triggers, Inputs, Outputs, and Process Interfaces
- ● Information Management
- ● Critical Success Factors and Key Performance Indicators
- ● Challenges and Risks
- ● Group/Individual Exercise
- ● Sample Test Question
- ● Summary of Unit 3
Unit 4. IT Service Continuity Management
- ● Purpose and Objectives
- ● Scope of ITCSM
- ● Business Value of ITCSM
- ● Policies, Principles, and Basic Concepts
- ● Process Activities, Methods and Techniques
- ● Stage 1 – Initiation
- ● Stage 2 – Requirements and Strategy
- ● Stage 3 – Implementation
- ● Stage 4 – Ongoing Operation
- ● Invocation
- ● Triggers, Inputs, Outputs and Process Interfaces
- ● Information Management
- ● Critical Success Factors and Key Performance Indicators
- ● Challenges and Risks
- ● Group/Individual/Exercise
- ● Sample Test Question
- ● Summary of Unit 4
Unit 5. Information Security Management
- ● Purpose and Objectives
- ● Scope of ISM
- ● Business Value of ISm
- ● Policies, Principles and Basic Concepts
- ● Process Activities, Methods and Techniques
- ● Security Controls
- ● Management of Security Breaches and Incidents
- ● Triggers, Inputs, Outputs, and Interfaces of ISM
- ● Information Management
- ● CSFs and KPIs for Successful ISM
- ● Challenges and Risks
- ● Group/Individual/Exercise
- ● Sample Test Question
- ● Summary of Unit 5
Unit 6. Demand Management
- ● Purpose and Objectives
- ● Scope of Demand Management
- ● Value to the Business
- ● Policies, Principles, and Basic Concepts
- ● Process activities, Methods and Techniques
- ● Identifying sources of Demand Forecasting
- ● Patterns of Business Activity
- ● User Profiles
- ● Activity-Based Demand Management
- ● Develop Differentiated Offerings
- ● Management of Operational Demand
- ● Triggers, Inputs, Outputs and Interfaces
- ● Information Management
- ● CSFs and KPIs
- ● Challenges and Risks
- ● Group/Individual/Exercise
- ● Sample Test Question
- ● Summary of Unit 6
Unit 7. Roles and Responsibilities
- ● Process Owner
- ● Process Manager
- ● Process Practitioner
- ● Capacity Management Process Owner
- ● Capacity Management Process Manager
- ● Availability Management Process Owner
- ● Availability Management Process Manager
- ● IT Service Continuity Management Process Owner
- ● IT Service Continuity Management Process Manager
- ● Information Security Management Process Owner
- ● Information Security Management Process Manager
- ● Demand Management Roles
- ● Group/Individual Exercise
- ● Summary of Unit 7
Unit 8. Technology and Implementation Considerations
- ● Generic Technology Requirements to Assist Service Design
- ● Evaluation Criteria for Technology and Tooling for Process Implementation
- ● Good Practices for Practice and Process Implementation
- ● Challenges, CSFs, and Risks in Implementing Practices and Processes
- ● Planning and Implementing Service Management Technologies
- ● Considerations for Implementing Technologies
- ● Group/Individual Exercise
- ● Sample Test Question
- ● Summary of Unit 8
Unit 9. Exam Preparation Guide
- ● Mock Exam 1
- ● Mock Exam 2
- ● Appendix A Case STudy
- ● Appendix B Mind Map Exercise
- ● Appendix C Glossary
- ● Appendix D Syllabus
- ● Appendix E Answers
- ● Appendix F Diagrams
- ● Appendix G Release Notes
- ● Appendix H Participant Feedback Form
- ● Understanding Service Management as a Practice and how the Processes within Planning, Protection, and Optimization support the Service Lifecycle.
- ● Knowing the important role of Planning, Protection, and Optimization in service provision and understanding how the in-scope processes interact with other Service Lifecycle Processes.
- ● Comprehending the activities, methods, and functions used in each of the Planning, Protection, and Optimization processes.
- ● Knowing how to apply for Planning, Protection, and Optimization processes, activities, and functions to achieve operational excellence.
- ● Measuring Planning, Protection, and Optimization performance.
- ● Understanding the importance of IT security and how it supports Planning, Protection, and Optimization.
- ● Understanding technology and implementation requirements in support of Planning, Protection, and Optimization.
- ● Comprehending the challenges, Critical Success Factors, and Risks related to Planning, Protection, and Optimization.
eLearning 6 hours of self-paced, instructor-supported eLearning
Day 1
- ● Introduction to Planning Protection and Optimization (PPO)
- ● Capacity Management
- ● Lunch
- ● Capacity Management
- ● Availability Management Homework
Day 2
- ● IT Service Continuity Management
- ● Lunch
- ● Information Security Management
- ● Demand Management Homework
Day 3
- ● Demand and Management
- ● Roles and Responsibilities
- ● Lunch
- ● Technology and Implementation Considerations
- ● eLearning 4 hours of self-paced, instructor-supported eLearning
- ● The Planning, Protection, and Optimization Capability Course will be of interest to:
- ● Individuals who have their ITIL Foundation certificate and want to purse the Intermediate and Advanced level ITIL certifications.
- ● Individuals who require a deeper understanding of the Planning, Protection, and Optimization Processes, their use, and their implementation to enhance the quality of IT service support within an organization. For example, operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management.
- ● IT professionals involved in IT Service Management implementation and improvement programs.
- ● Typical roles, including (but not restricted to) IT professionals, IT/business managers, IT/business Process owners, and IT practitioners.
What does Mangates provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshments
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my Enrollment, how can I claim my Refund?
You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.
