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ITIL® – Service Strategy (SS)


Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.


Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.


Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.


High quality training from Certified & Industry Experts

Earn 16 PDUs

Course Completion Certificates

Reimbursement guaranteed if the training is not satisfied

Extensive documentation provided

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

This course immerses participants in the overall concepts, Processes, Policies, and methods associated with the Service Strategy phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL Best Practice and positions the participant to successfully complete the associated exam.

The Course is important for IT professionals working in roles associated with strategic planning, execution, and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service management within an organization. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

Through the blended form of Learning, participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

Note: “Mangates Tech Solutions Pvt Ltd affiliate is working in conjunction with the Accredited Training Organisation ITpreneurs Nederland B.V”

Course Introduction

●     Introductions
●     Course Introduction
●     Course Learning Objectives
●     Unique Nature of the Course
●     Course Agenda and Exam Details
●     Course Agenda
●     ITIL Intermediate Classroom Course
●     ITIL Intermediate Expert Program Course
●     ITIL Intermediate Classroom Blended Course
●     ITIL Intermediate Virtual Classroom Blended Course
●     Introduction to Service Strategy
●     Purpose and Objectives
●     Scope of Service Strategy
●     Value to the Business
●     Relationship with Other Lifecycle Phases
●     Group/Individual Exercise
●     Service Strategy Principles
●     Basic Approach to Deciding a Strategy
●     Strategy and Opposing Dynamics and Outperforming Competitors
●     The Four Ps of Service Strategy
●     Services and Value
●     Utility and Warranty of Services
●     Customer Assets, Service Assets, and Strategic Assets
●     Service Providers – Types and Choosing Between Them
●     Defining Services
●     Strategies for Customer Satisfaction
●     Service Economics
●     Sourcing Strategy
●     Strategy Inputs and Outputs with the Service Lifecycle

Service Strategy Processes

●     Strategy Management for IT Services
●     Service Portfolio Management
●     Financial Management for IT Services
●     Demand Management
●     Business Relationship Management
●     Group/Individual Exercise
●     Sample Test Questions
●     Governance
●     Governance
●     Strategizing for Governance
●     The Governance Framework
●     IT Governance
●     Governance Bodies
●     Relationship of Service Strategy with Governance
●     Group/Individual Exercise
●     Organizing for Service Strategy
●     Organizational Development
●     Departmentalization Organization
●     Organizational Design
●     Service Owner and Business Relationship Manager
●     Other Roles

Technology Considerations

●     Service Automation
●     Service Interfaces

Implementing Service Strategy

●     Implementation Through the Lifecycle
●     Following the Lifecycle Approach
●     Impact of Service Strategy on Other Lifecycle Phases
●     Group/Individual Exercise

Challenges, Critical Success Factors, and Risks

●     Challenges
●     Risks
●     CSFs
●     Sample Test Question

Exam Preparation Guide

●     Mock Exam 1
●     Mock Exam 2
●     Understand Service Management as a Practice and Service Strategy Principles, purpose and objective.
●     Understand how all Service Strategy Processes interact with other Service Lifecycle Processes.
●     Identify the activities, methods and functions used in each of the Service Strategy Processes.
●     Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence.
●     Measure Service Strategy performance.
●     Understand technology and implementation Requirements in support of Service Strategy.
●     Identify the challenges, critical success factors and Risks related with Service Strategy.

6 hours of self-paced, instructor-supported eLearning


●     Course Introduction
●     Introduction to Service Strategy
●     Service Strategy Principles
●     Service Strategy Processes
●     Governance
●     Homework


●     Organizing for Service Strategy
●     Technology Considerations
●     Implementing Service Strategy
●     Challenges, Critical Success Factors, and Risks
●     2 hours of self-paced, instructor-supported eLearning
●     CIO/CTOs
●     Supervisory staff
●     IT Team leaders
●     IT Designers
●     IT Architects
●     IT Consultants
●     IT Audit Managers
●     IT Security Managers
●     Service Test Managers
●     ITSM Trainers

What does Mangates provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshments

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.

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