Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
ITIL V3 Foundation + Cloud Introduction
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 24 PDUs
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
Cloud computing has become a reality and organizations across the globe are looking for a training solution in order to build cloud competencies in their organization to properly manage, utilize and govern new technologies. This exciting and dynamic 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. The Course also gives you an introduction to cloud computing and an understanding of the impact and changes cloud computing has on IT Service Management.
As well as an engaging, case study based approach to learning the core disciplines of the ITIL Best Practice, this Course also positions the participant to successfully complete the associated exam, required for entry into the future ITIL intermediate-level training courses.
The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
- ● Course Introduction
- ● Service Management as a Practice
- ● Service Lifecycle
- ● Service Strategy
- ● Cloud Computing
- ● Service Design
- ● Service Transition
- ● Service Operation
- ● Continual Service Improvement
- ● Technology and Architecture
- ● Exam Preparation and Evaluation
- ● Exam
- ● Identify the key Principles and concepts of IT Service Management.
- ● Understand the common terms and Definitions of cloud computing.
- ● Distinguish between the different types of clouds and give examples of them.
- ● Identify the benefits of implementing ITIL in an organization.
- ● Identify the Service Management Processes and how they map to the Service Lifecycle.
- ● Identify the basic concepts and Definitions related to the Service Lifecycle.
- ● Identify the activities and roles involved with the Service Lifecycle.
- ● Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- ● Identify the factors that affect the effectiveness of the Service Lifecycle.
- ● Recognize what types of organizations might benefit from cloud computing.
- ● Understand the impact and changes of cloud computing on IT service Management in a typical organization.
- ● Use a structured approach, based on ITIL, to explore the potential impact of cloud computing in your organization.
Day 1
- ● Course Introduction
- ● Service Management as a Practice
- ● Service Lifecycle
- ● Lunch
- ● Service Strategy
- ● Cloud Computing
- ● Homework
Day 2
- ● Service Design
- ● Lunch
- ● Service Transition
- ● Homework
Day 3
- ● Review Day 1 and Day 2
- ● Service Operation
- ● Continual Service Improvement
- ● Lunch
- ● Technology and Architecture
- ● Exam Preparation and Evaluation
- ● Exam
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
What does Mangates provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshments
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my Enrollment, how can I claim my Refund?
You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.
