Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
ITIL® V3 Planning, Protection and Optimization (PPO)
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 24 PDUs
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
Course Description
This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Planning, Protection, and Optimization of services. The main focus of this Course is on operational-level Process activities and supporting methods and approaches to execute these Processes in a practical, hands-on Learning environment. This Course uses an optimal mix of Learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Planning, Protection, and Optimization and to apply this knowledge in real life. Learners can complete eLearning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.
Course Outline
- Introduction to Planning Protection and Optimization (PPO)
- Capacity Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
- Demand and Management
- Roles and Responsibilities
- Technology and Implementation Considerations
Learning Objectives
- Understanding Service Management as a Practice and how the Processes within Planning, Protection, and Optimization support the Service Lifecycle.
- Knowing the important role of Planning, Protection, and Optimization in service provision and understanding how the in-scope Processes interact with other Service Lifecycle Processes.
- Comprehending the activities, methods, and functions used in each of the Planning, Protection, and Optimization Processes.
- Knowing how to apply Planning, Protection, and Optimization Processes, activities, and functions to achieve operational excellence.
- Measuring Planning, Protection, and Optimization performance.
- Understanding the importance of IT security and how it supports Planning, Protection, and Optimization.
- Understanding technology and implementation Requirements in support of Planning, Protection, and Optimization.
- Comprehending the challenges, Critical Success Factors, and Risks related to Planning, Protection, and Optimization.
Course Agenda
Day 1
- Introduction to Planning
- Protection and Optimization (PPO)
- Capacity Management
- Lunch
- Capacity Management
- Availability Management
- Homework
Day 2
- IT Service Continuity Management
- Lunch
- Information Security Management
- Demand Management
- Homework
Day 3
- Demand and Management
- Roles and Responsibilities
- Lunch
- Technology and Implementation Considerations
Target Audience
The Planning, Protection, and Optimization Capability Course will be of interest to:
- Individuals who have their ITIL Foundation certificate and want to purse the Intermediate and Advanced level ITIL certifications.
- Individuals who require a deeper understanding of the Planning, Protection, and Optimization Processes, their use, and their implementation to enhance the quality of IT service support within an organization. For example, operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs.
- Typical roles, including (but not restricted to) IT professionals, IT/business managers, IT/business Process owners, and IT practitioners.
What Does Mangates provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshements
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my Enrollment, how can I claim my Refund?
You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.
