Course Overview
Soft skills are the often-overlooked yet vital abilities that define how we connect, communicate, and collaborate with others. While they may be harder to quantify than technical skills, their impact is unmistakable. Soft skills encompass the confidence you display in challenging situations, the empathy you show when working with diverse teams, and the adaptability you bring when navigating change. They are the unique qualities that enable you to handle difficult conversations, build lasting relationships, and lead with authenticity.
In this 10 Essential Soft Skills workshop, you will explore and develop a strong foundation in key interpersonal and professional skills that can elevate your career and personal growth. Through practical examples and engaging sessions, you’ll gain a fresh perspective on how you work and interact with others.
Course Modules
Module 1: Introduction to Soft Skills
- Understanding Soft Skills
- Emotional Intelligence & Empathy
- Professionalism & Personal Traits
- Case Study & Review
Module 2: Communication Skills
- Verbal & Non-Verbal Techniques
- Active Listening
- Honesty & Openness
- Case Study & Review
Module 3: Teamwork
- Role Identification & Collaboration
- Understanding Team Dynamics
- Building Flow in Teams
- Case Study & Review
Module 4: Problem Solving
- Problem Identification & Analysis
- Generating and Evaluating Solutions
- Implementation & Feedback
- Case Study & Review
Module 5: Time Management
- Scheduling & Prioritization
- Managing Distractions
- Myths About Multitasking
- Case Study & Review
Module 6: Attitude and Work Ethic
- Motivation & Purpose
- Building Trust & Caring
- Recognizing Work as Reward
- Case Study & Review
Module 7: Adaptability & Flexibility
- Overcoming Resistance to Change
- Managing People & Processes Effectively
- Demonstrating Adaptability
- Case Study & Review
Module 8: Self-Confidence
- Traits & Self-Assessment
- Confidence Building Techniques
- Empowering Others
- Case Study & Review
Module 9: Learning from Criticism
- Receiving Feedback Positively
- Reflecting & Growing
- Clearing Misunderstandings
- Case Study & Review
Module 10: Networking
- Understanding Needs & Interests
- Building Genuine Connections
- Knowing When to Step Back
- Case Study & Review
Module 11: Conclusion
- Key Takeaways & Best Practices
- Action Planning
- Recommended Reading
- Course Evaluation
Learning Objectives
- Define and understand the value of soft skills
- Communicate effectively in diverse settings
- Collaborate productively in teams
- Apply critical problem-solving techniques
- Manage time efficiently and reduce distractions
- Cultivate a positive attitude and strong work ethic
- Adapt to change with resilience and flexibility
- Build and project self-confidence
- Embrace feedback and learn from criticism
- Expand professional networks effectively
Who Should Attend
Professionals across industries who are eager to enhance their interpersonal and professional capabilities.
Prerequisites
No prior experience required.
About the Trainer
What Janet Phipps Is Known For
Janet Phipps, MBA, ACC, is an ICF-certified leadership and career coach with over 25 years of experience in program management, organizational transformation, and executive development.
Known for her thoughtful and presence-based coaching style, Janet helps professionals align their personal and professional goals, gain clarity, and move forward with confidence and purpose.
She has guided individuals across industries through pivotal career transitions, mindset shifts, and leadership challenges—always focusing on sustainable growth rooted in emotional intelligence and authenticity.
When you work with Janet, you gain a grounded and strategic partner who listens deeply, challenges constructively, and supports you in becoming the best version of yourself—professionally and personally.
In her course “10 Transformational Skills for Career & Personal Growth”, Janet equips learners with essential tools in communication, influence, resilience, and leadership presence to help them navigate change and thrive in today’s fast-evolving work environments.
Her coaching approach is anchored in the 5 C’s: Clarity, Courage, Connection, Consistency, and Commitment—guiding clients to lead with intention and make meaningful, lasting impact.
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