Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
Customer Service Essentials
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
High quality training from Certified & Industry Experts
Earn 8 PDUs
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
- Assessing your attitude to customer service
- Practicing verbal and vocal skills
- Handling customer complaints and difficult situations
- Demonstrating empathy and building rapport
- Defining the Golden Rules for Success
- You Will Learn How To:
- Adopt a confident, consistent approach that ensures great service
- Apply best practice communication techniques to connect with your customers
- Choose and apply techniques that create customer loyalty and exceed expectations
- Respond positively and constructively to customer problems
No formal prerequisites are required to attend this course.
What does Mangates provide me on the day of the course?
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in the same field.
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my Enrollment, how can I claim my Refund?
You can request a refund by sending an email to firstname.lastname@example.org and within 7 working days you get your money back.