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Terms & Conditions, Refund Policy



Where purchase order is issued must clearly state the purchase order number, course dates, full invoice amount and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all course is required immediately upon confirmation before the commencement of the first course.


Mangates Pass contracts must be paid in full upon confirmation, Mangates reserves the right to refuse entry to training until the course fee is paid in full. Please note that examination results and certificates issued when the full fee for the course has been paid.


Administration fee for cancellation are payable immediately upon invoice. The terms of this agreement override over any other terms of business or purchase conditions put forward by the customer.


Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Bank Transfer or Pay Pal Transfer the participants is adhering to Mangates terms and conditions irrespective of a booking form having been signed.




Unless written cancellation is received at least 10 working days before the start date of the course, the full fees are payable in full and on-refundable. All Cancellations made between, 0-10 working days prior to the course start date are subject to a 100% cancellation course fee which must be paid upon cancellation.


Should a course booking be made less than 10 working days prior to the course start date, the above cancellation terms still apply and fees are payable in full and non-refundable.


Re-Scheduling the Training:


If the Re-Scheduling is made more than 10 working days in advance of the training there will not be any Re-Scheduling charges.




When a refund is issued to the customer by the Mangates the refund may take up to 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.


The Mangates will not b liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.


Mangates Passes are valid for up to a maximum of 12 months from the date of the order and rare non-transferable, non-refundable and non-cancellable.


Course Examination Vouchers are non-refundable.


Changes to Courses:


The Mangates reserves the right to change any part of published course; if this is caused by circumstances beyond our control. The Mangates reserve the right to cancel or reschedule any course and will advise the participants as soon as the change is known. Mangates will use all reasonable endeavours to avoid changes of this nature. For any courses which are rescheduled due to unforeseen circumstances (Such as trainer sickness/course low fill) every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer participants as many options as possible to complete their training program. For any course which are cancelled by Mangates, the participants will be provided with the virtual training option where possible however, should this not be an acceptable for the participants a full refund will be issued.


Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any Website, sales literature, administration, course materials, invoice, or other documents shall be liable to correction without liability on the part of the Mangates.


The Location and course date of the course will be advised upon booking. The Mangates reserve the right to change the location and will advise the customer as soon as the change is known. Mangates will not be liable for out of pocket expenses due to cancellation or any other changes to venue programme.


For all residential training courses, we will make best endeavours to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance, we will source your hotel accommodation as close to the training venue as possible. usually within walking distance.


Course Materials:


If for any reason (including but not limited to transit delays beyond the control of the Mangates) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavours to make temporary materials accessible as required to continue the learning program. Refunds will not be granted for transit related delays beyond the control of Mangates.




Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification.


Part attendance of a course is when a delegate does not continue to the full course completion. In this situation the delegate will not be entitled to any refund for courses or part of course that were not attended, this will be deemed as non-attendance.


Course Suitability:


The customer accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the participants. Mangates employees may recommend courses or learning solutions, however the assessment and the final decision concerning suitalbility of the course is the participants responsibility. In cases whwere we have made recommendations, we do so in good faith and will not be wilfully misleading. All Public and on-site training courses are delivered only in English unless specified otherwise and all participants must be sufficiently proficient in English language before attending the course.


Mangates reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training program.


Registration on Behalf of the Participants:


In all cases the customer undertakes to bring these terms and conditions to the attention of participants. It is the booker’s responsibility to ensure that the delegates receive all the relevant information including the joining instructions, course updates and that they meet the eligibility and published prerequisite requirements.


Onsite Training on Client Specified Premises:


It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. Mangates reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment or conditions are unsuitable.


Trainer Expenses:


Trainer expenses for On-site training will be charged as agreed at the time of the training booking, as stated on the training booking agreement.




All intellectual property rights for all course materials shall remain the property of Mangates. The Participants agrees not to reproduce, sell , hire lend orr copy the course materials or use them except for the purpose of personal reference. Mangates warrants that it will not knowingly include any copyright material in its course materials without licence or consent.


Intellectual Property


The website and all the products and services of the Mangates without limitation are protected by international copyrights trademarks and subject to intellectual property rights. Therefore all intellectual property belongs to Mangates. Its related companies, its affiliates or suppliers.


Mangates does not accept responsibility for intellectual property used during any training provided which does not show an affiliation to Mangates. Any Intellectual property used in training course. Including the course itself is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.


You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties Mangates does not accept responsibility of content of any third party sites that maybe referenced by Mangates.


The following activities are strictly prohibited: use of robots, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server. © 2019 . All rights reserved.
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