Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
Dealing With Challenging People Training
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 8 PDUs
Course Completion Certificates
Extensive documentation provided
Reimbursement guaranteed if the training is not satisfied
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
By nature, humans are social beings. However, it is only natural that we sometimes struggle to get along with everyone around us, especially in the workplace. What we tend to forget is that we are assigned work colleagues – we don’t ordinarily have the opportunity to choose them as we can in our personal lives. Thus, we have to find ways of working together. It provides the knowledge and awareness to help participants work positively with those around them, whilst also ensuring they keep calm and in control if things heat up. The training course will help build self-awareness and will highlight the important elements of creating positive workplace relationships.
This training has been designed to give your participants the skills to work with those people that may be considered a “challenging person”. The skills are mainly aimed at workplace relationships, but they will have the added advantage of helping with personal experiences. The participants will also be allowed to look in the mirror; is that person challenging, or is their mindset closed to the possibilities of what the person has to offer.
Module One : Judgements – Starting with Us
This session allows participants to look into how readily we judge people on a day-to-day basis, what the danger of this is and how we can overcome it. This also includes a focus on unconscious bias and how it can influence us without us even knowing.
Module Two : Building Trust
Trust is integral in all our relationships. Here we look at the facets of what makes up trust, and how we can improve upon these in certain relationships. Includes ‘The Trust Equation’ that helps focus on elements of trust that may be missing in relationships.
Module Three : Emotional Bank Balance
Using this popular approach to understanding relationships, we will explore what we need to do to make sure we’re “crediting our bank balances” with others.
Module Four : Empathy – Not Such a Soft Skill
We will explore what we mean by empathy and why it is important in ALL of our interactions.
Module Five : Whose Agenda is it Anyway?
Sometimes the situation we are in can erupt into conflict. Here we will look at how it may arise and what we can do about it.
Module Six : Back to Balance
Sometimes in the heat of the moment in a challenging situation with a “difficult” person, emotions run high and looking at the situation rationally and with empathy is nearly impossible. Here we will explore practical tips on how we can ensure we stay calm in these situations.
Once after the training we will provide you the course completion certificate.
Dealing with challenging people training has been developed for everyone in your organisation who may face difficult working relationships.
What does Mangates provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshments
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.
Does this course includes exam?
This course does not include exams as this is non-certifications course. once after the training we provide course completion certificate with each credit per hour (SEU,s or PDU’s)
