Course Overview:

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice.

With our Crisis Management workshop, you will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Course Contents:

A crisis is defined as any situation that threatens to harm a person or property, disrupt business, negatively impact an organization or damage its reputation. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.

Perhaps you are looking to implement a crisis management process, or you want to upskill your workforce in the process you already have. You may even need to refresh the skills and thinking of the managers within your organisation. Whatever your need, Mangates provides you with a comprehensive crisis management training course to make your life easy.

Course Topics:

Module One: Crisis

• Internal Risks
• External Risks
• Aggression
• Violence
• Case Study
• Module One: Review Questions

Module Two: Workplace Violence

• Threats
• Damage
• Psychological Acts
• Physical Acts
• Case Study
• Module Two: Review Questions

Module Three: Myths

• Violence Just Happens
• It Is Uncommon
• Problems Will Solve Themselves
• It Is Not Possible to Prevent Violence
• Case Study
• Module Three: Review Questions

Module Four: Escalation

• Threats
• Stalking and Bullying
• Injury
• Death
• Case Study
• Module Four: Review Questions

Module Five: Concerning Behaviours

• Disruptive
• Emotional Abuse
• Causes Anxiety
• Examples of Behaviour
• Case Study
• Module Five: Review Questions

Module Six: Domestic Violence Indicators

• Disruptive Calls
• Poor Concentration
• Bruising
• Absences
• Case Study
• Module Six: Review Questions

Module Seven: Triggers of Workplace Violence

• Reprimands and Terminations
• Financial Strain
• Loss of Loved One
• Perceived Slights
• Case Study
• Module Seven: Review Questions

Module Eight: Conflict Dangers

• Triggers
• Action Point
• Flashpoint
• Identify
• Case Study
• Module Eight: Review Questions

Module Nine: Response

• Note Areas of Concern
• Discuss It
• Report It
• Report Extreme Cases to HR/Tip Line
• Case Study
• Module Nine: Review Questions

Module Ten: Strategies

• Policies
• Programs
• Emergency Procedures
• Train Employees
• Case Study
• Module Ten: Review Questions

Module Eleven: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Objectives:

At the end of this Crisis Management course, your participants will be able to:

• Plan, anticipate and avoid crisis where possible
• Manage the reputation of your organisation when crisis occurs
• Respond appropriately to crisis
• Address issues of online reputation
• Develop tools that will help support your crisis management plan

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Target Audience:

Anybody who is interested in learning Crisis Management Skills

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Dates: 

State	City	Date	Early Bird Date	Standard Fee	Early Bird Fee	Venue	Enroll Now
Georgia	Atlanta	Nov 22nd, 2024	Nov 12th, 2024	USD 795.00	USD 595.00	Venue	Processing ... Register Now
Georgia	Atlanta	Dec 27th, 2024	Dec 17th, 2024	USD 795.00	USD 595.00	Venue	Processing ... Register Now