Course Overview
Emotional Intelligence describes the ability to understand one’s own feelings and recognize how emotions influence motivation, behavior, and relationships. Although the concept has existed since the early 20th century, the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop, you will gain deeper self-awareness and self-management techniques that allow for better emotional control and interpersonal relationships. These skills will positively impact your professional performance and personal well-being.
Learning Objectives
- Understand the Emotional Intelligence competency framework
- Assess and improve your current level of Emotional Intelligence
- Apply techniques for staying positive and managing energy effectively
- Recognize how emotions influence decisions, relationships, and goals
- Handle high-pressure situations and expectations with emotional strength
- Become emotionally resilient and develop personal responsibility
- Apply emotional intelligence techniques directly in your workplace
Course Agenda
Module One: What is Emotional Intelligence?
- Self-Management
- Self-Awareness
- Self-Regulation
- Self-Motivation
- Empathy
Module Two: Four Skills in Emotional Intelligence
- Perceiving Emotions Accurately
- Using Emotions to Facilitate Thinking
- Understanding Emotional Meanings
- Managing Emotions Effectively
Module Three: Verbal Communication Skills
- Focused Listening
- Asking Questions
- Communicating with Flexibility and Authenticity
Module Four: Non-Verbal Communication Skills
- Body Language
- Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Five: Social Management and Responsibility
- Benefits of Emotional Intelligence
- Articulating Emotions Through Language
Module Six: Tools to Regulate Your Emotions
- Seeing the Other Side
- Self-Management Techniques
- Giving in Without Giving Up
Module Seven: Gaining Control
- Using Coping Thoughts
- Applying Relaxation Techniques
- Integration & Reflection
Module Eight: Business Practices I
- Managing Emotions at Work
- Emotional Intelligence in the Workplace
- Disagreeing Constructively
Module Nine: Business Practices II
- Optimism
- Pessimism
- Finding Balance Between the Two
Module Ten: Making an Impact
- Creating a Powerful First Impression
- Assessing Situations Emotionally
- Being Zealous Without Being Offensive
Module Eleven: Wrapping Up
- Words from the Wise
- Review of Key Takeaways
- Completion of Action Plans & Evaluations
Additional Details
Prerequisites: None – Open to all experience levels.
Course Materials: Participants will receive a comprehensive course manual, presentation slides, and reference resources.
Target Audience: Anyone interested in understanding and improving their emotional intelligence in both personal and professional contexts.
Date & Location
Date: October 25, 2025
Location: Melbourne, Australia
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