Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
CCC – Professional Cloud Service Manager(PCSM)
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 24 PDUs
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.
The Cloud Service Manager course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operational processes, and how to adapt existing processes to deliver better services.
The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The Cloud Service Manager course prepares candidates for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council. The Cloud Service Manager course is endorsed, recognized and supported by several key technology vendors and Standards bodies.
- ● Course Introduction
- ● Cloud Service Management Fundamentals
- ● Cloud Service Management Roles
- ● Cloud Service Strategy
- ● Cloud Service Design, Deployment and Migration
- ● Cloud Service Management (Part 1)
- ● Cloud Service Management (Part 2)
- ● Cloud Service Economics
- ● Cloud Service Governance
- ● Showing the Value of Cloud Services to the Business
- ● Popular Service Management Frameworks
- ● Certification Exam Preparation
- ● Recall cloud service management terminology, definitions, and concepts.
- ● Explain basic terminology related to cloud service management.
- ● Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
- ● Identify and explain important roles involved in cloud service management.
- ● Compare the relationship between the cloud providers and cloud consumers.
- ● Differentiate between potential risks and benefits of adopting a cloud strategy.
- ● Produce an initial cloud adoption strategy.
- ● Illustrate the benefits and drive the adoption of cloud-based services within an organization.
- ● Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
- ● Analyze the impact of demand and how to right-size cloud services at the design stage.
- ● Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
- ● Analyze effective demand management across cloud-based service models.
- ● Illustrate the benefits, risks and issues of DevOps within an IT organization.
- ● Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
- ● Outline the various pricing models for cloud services.
- ● Examine the challenges with purchasing cloud-based services.
- ● Diagram a hybrid IT cost model.
- ● Discover key governance requirements of cloud service provision.
- ● Model cloud service management principles into ICT operations and IT service management.
- ● Demonstrate how to link cloud value back to IT strategy.
- ● Name a number of popular and relevant IT frameworks and standards.
- ● Predict the complexities involved in designing, deploying, and running cloud services.
- ● Compare and contrast cloud service management with traditional IT service management in the existing IT organization.
Day 1
- ● Course Introduction
- ● Cloud Service Management Fundamentals
- ● Cloud Service Management Roles
- ● Cloud Service Strategy
Day 2
- ● Cloud Service Design, Deployment and Migration
- ● Cloud Service Management
- ● (Part 1)
- ● Cloud Service Management
- ● (Part 2)
Day 3
- ● Cloud Service Economics
- ● Cloud Service Governance
- ● Showing the Value of Cloud Services to the Business
- ● Popular Service Management Frameworks
- ● Certification Exam Preparation
The Cloud Service Manager course will be of interest to :
- ● IT Managers and CIOs
- ● Service Managers (with or without an ITIL background)
- ● Service Management Professionals
- ● Cloud Strategy and Management Consultants
- ● Service Architects, Technical Pre-Sales Consultants
- ● IT Professionals
What does Mangates provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshments
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my Enrollment, how can I claim my Refund?
You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.
