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APMG – ISO/IEC 20000 Foundation

CLASSROOM

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

CORPORATE TRAININGS

Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

eLEARNING

Catering to the demands of busy professionals, our e-learning programs are as effective as face-to-face learning.

TRAINING HIGHLIGHTS

High quality training from

Certified & Industry Experts

Earn 24 PDUs

Course Completion Certificates

Extensive documentation provided

Reimbursement guaranteed if the training is not satisfied

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

The course explores various techniques related to automation and deployment, discusses their implementation, and includes a number of hands-on exercises to help you experience DevOps and Continuous Integration first-hand. You will have your own (or can optionally share) pre-configured server hosting a number of familiar tools. By the end of the course, you will learn how to leverage various issue tracking, source control, database, and automation tools to build a robust and flexible DevOps/Continuous Delivery workflow.

●      Course introduction
●      Introduction to ISO/IEC 20000
●      Service management system (SMS) general requirements
●      Homework – Test 1 and Test 2. Review of material.
●      Review of day 1 and test questions
●      Mock examination
●      Review mock examination and sample questions
●      Achieving and maintaining certification
●      Review to prepare for exam
●      Examination
●      Close

Product Owners

DAY 1

●      Course introduction
●      Introduction to ISO/IEC 20000
●      Break
●      Service management system (SMS) general requirements
●      Lunch
●      ISO/IEC 20000 processes (continued)
●      Break
●      ISO/IEC 20000 processes (continued)
●      Close
●      Homework – Test 1 and Test 2. Review of material.

DAY 2

●      Review of day 1 and test questions
●      ISO/IEC 20000 processes (continued)
●      Break
●      ISO/IEC 20000 processes (continued)
●      Lunch
●      ISO/IEC 20000 processes (continued)
●      Break
●      Mock examination
●      Homework – Review for exam.

DAY 3

●      Review mock examination and sample questions
●      Achieving and maintaining certification
●      Break
●      Achieving and maintaining certification (continued)
●      Lunch
●      Review to prepare for exam
●      Break
●      Examination (15.30 – 16.30)
●      Close

What does Mangates provide me on the day of course?

We provide Course Materials, Course Completion Certificate and Refreshments.

What experience does instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.

If I cancel my Enrolment, how can I claim my Refund?

You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.

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