Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
Crisis Management Training
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 8 PDUs
Course Completion Certificates
Extensive documentation provided
Reimbursement guaranteed if the training is not satisfied
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice.
With our Crisis Management workshop, your participants will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
Course Outline:
Module One: Crisis
- ● Internal Risks
- ● External Risks
- ● Aggression
- ● Violence
- ● Case Study
- ● Module One: Review Questions
Module Two: Workplace Violence
- ● Threats
- ● Damage
- ● Psychological Acts
- ● Physical Acts
- ● Case Study
- ● Module Two: Review Questions
Module Three: Myths
- ● Violence Just Happens
- ● It Is Uncommon
- ● Problems Will Solve Themselves
- ● It Is Not Possible to Prevent Violence
- ● Case Study
- ● Module Three: Review Questions
Module Four: Escalation
- ● Threats
- ● Stalking and Bullying
- ● Injury
- ● Death
- ● Case Study
- ● Module Four: Review Questions
Module Five: Concerning Behaviors
- ● Disruptive
- ● Emotional Abuse
- ● Causes Anxiety
- ● Examples of Behavior
- ● Case Study
- ● Module Five: Review Questions
Module Six: Domestic Violence Indicators
- ● Disruptive Calls
- ● Poor Concentration
- ● Bruising
- ● Absences
- ● Case Study
- ● Module Six: Review Questions
Module Seven: Triggers of Workplace Violence
- ● Reprimands and Terminations
- ● Financial Strain
- ● Loss of Loved One
- ● Perceived Slights
- ● Case Study
- ● Module Seven: Review Questions
Module Eight: Conflict Dangers
- ● Triggers
- ● Action Point
- ● Flashpoint
- ● Identify
- ● Case Study
- ● Module Eight: Review Questions
Module Nine: Response
- ● Note Areas of Concern
- ● Discuss It
- ● Report It
- ● Report Extreme Cases to HR/Tip Line
- ● Case Study
- ● Module Nine: Review Questions
Module Ten: Strategies
- ● Policies
- ● Programs
- ● Emergency Procedures
- ● Train Employees
- ● Case Study
- ● Module Ten: Review Questions
Module Eleven: Wrapping Up
- ● Words from the Wise
- ● Review of Parking Lot
- ● Lessons Learned
- ● Completion of Action Plans and Evaluations
Learning Objectives:
By the end of the course, participants will be able to:
● Understand Crisis Management and its preferred framework for the private and public sectors
● Understand escalation of incident to crisis to disaster
● Understand Civil Defence responsibilities
● Apply effective crisis management tools and techniques for when an organization is under pressure
● Develop an effective stakeholder management plan for use in a crisis
● Identify measures that would improve their organizations’ crisis management capabilities
Once after the training you receive course completion certificate from Mangates
Anybody who is interested in learning Crisis Management Skills
Does this course includes exam?
This course does not include exams as this is non-certifications course. once after the training we provide course completion certificate with each credit per hour (SEU,s or PDU’s)
What does Mangates provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshments
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.
