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Course Overview:

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.

Course Topics: 

  • Assessing your attitude to customer service
  • Practicing verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success

Course Feature:

You Will Learn How To:

  • Adopt a confident, consistent approach that ensures great service
  • Apply best practice communication techniques to connect with your customers
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

No formal prerequisites are required to attend this course.

StateCityDateEarly Bird DateStandard FeeEarly Bird FeeVenueEnroll Now
CaliforniaSan FranciscoFeb 24th, 2025Feb 14th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoMar 26th, 2025Mar 16th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoApr 29th, 2025Apr 19th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoMay 30th, 2025May 20th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoJun 25th, 2025Jun 15th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoJul 25th, 2025Jul 15th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoAug 29th, 2025Aug 19th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoSep 29th, 2025Sep 19th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoOct 29th, 2025Oct 19th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoNov 25th, 2025Nov 15th, 2025USD 795.00USD 595.00 Venue
CaliforniaSan FranciscoDec 26th, 2025Dec 16th, 2025USD 795.00USD 595.00 Venue
January 22, 2025

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