Course Overview
Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one’s own emotions while also being able to influence the emotions of others. Though the core concepts have existed since the early 20th century, the term was brought into the spotlight by Wayne Payne in 1985.
This interactive workshop is designed to help you build foundational skills in self-awareness and emotional self-management. Through practical techniques, group activities, and reflective practices, you’ll develop the core competencies of emotional intelligence that can positively impact both your personal life and professional performance.
Course Content
Introduction to Emotional Intelligence
- Self-Management
- Self-Awareness
- Self-Regulation
- Self-Motivation
- Empathy
Core EI Skills
- Accurate Emotional Perception
- Using Emotions to Enhance Thought
- Understanding Emotional Signals
- Emotional Management
Verbal Communication
- Active Listening
- Effective Questioning
- Communicating with Authenticity
Non-Verbal Communication
- Interpreting Body Language
- Emotional Cues in Communication
- The Power of Delivery
Social Awareness & Responsibility
- Benefits of EI
- Expressing Emotions Effectively
Emotional Regulation Techniques
- Perspective Shifting
- Self-Awareness Tools
- Healthy Compromise
Building Emotional Control
- Coping Strategies
- Relaxation Methods
- Integrating Techniques
Workplace Applications (Part I)
- Managing Emotions at Work
- Constructive Conflict Resolution
- EI in Professional Interactions
Workplace Applications (Part II)
- Optimism vs. Pessimism
- Finding Emotional Balance
Making a Lasting Impact
- First Impressions
- Situational Assessment
- Assertiveness with Respect
Conclusion & Reflection
- Inspirational Insights
- Summary of Key Learnings
- Personal Action Plans and Feedback
Learning Outcomes
- Understand the Emotional Intelligence competency framework
- Evaluate your current level of emotional intelligence
- Recognize how emotions influence thinking, relationships, and decision-making
- Apply strategies for emotional regulation and self-management
- Maintain high energy and emotional balance under pressure
- Communicate more effectively through active listening and empathy
- Use emotional intelligence to navigate workplace dynamics
Who Should Attend
This course is ideal for anyone interested in improving their emotional intelligence skills, regardless of profession or experience level.
Prerequisites
No prior experience or knowledge is required.
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