Course Overview
Packed with fun, hands-on activities, this two-day program will help you master four core management fundamentals essential for every new line manager and supervisor. From setting clear objectives and monitoring performance to motivating your team and applying situational leadership, this highly interactive program is designed to turn key management concepts into real-world practices. Each module features engaging exercises to help you apply the concepts, and the course wraps up with a practical skill-building role play session.
Course Agenda
Module One: Introduction
- The Four Management Fundamentals
- What’s your job?
- The Perfect Manager – Activity
- The Perfect Employee – Activity
Module Two: Setting Direction
- The Management Cycle
- Situational Leadership
- Goals and Direction Setting
- SMART Goals and Making the Intangible Tangible
Module Three: Monitoring Performance
- Monitoring Performance Against Quantifiable Objectives
- Monitoring Performance Against Behavioral Objectives
- Management by Walking Around (MBWA)
- “You Get What You Inspect” – Activity
Module Four: Keeping Staff Motivated
- What Motivates Us?
- Maslow’s Hierarchy of Needs
- Frederick Herzberg’s Motivation Model
- Skill vs. Will Matrix
Module Five: Giving Feedback
- Positive and Negative Feedback
- BEF Formula for Constructive Feedback
- Forum Theatre Interactive Role Play and Case Study
Learning Objectives
- Identify the personal qualities and skills of an effective manager or supervisor
- Recognize the importance of setting clear objectives and instructions
- Implement MBWA (Management by Walking Around) to ensure performance standards
- Monitor performance using both quantifiable and behavioral objectives
- Use constructive feedback to maintain and improve performance
- Apply situational leadership principles effectively
- Identify practical ways to motivate staff in the workplace
Prerequisites
There are no formal prerequisites for this course.
Certification
Upon successful completion of the course, participants will receive a Course Completion Certificate from Mangates.
Target Audience
This course is designed for business professionals, people managers, line managers, and supervisors looking to enhance their people management skills and lead teams more effectively.
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