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EXIN – ITSM-ISO/IEC 20000 Foundation

CLASSROOM TRAINING

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

CORPORATE TRAININGS

Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

VIRTUAL TRAINING

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.

TRAINING HIGHLIGHTS

High quality training from Certified & Industry Experts

Earn 16 PDUs

Course Completion Certificates

Reimbursement guaranteed if the training is not satisfied

Extensive documentation provided

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information Management. This Course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service Management system (SMS) and service Management Processes, specifically the core concepts and basic terminology of IT service Management based on ISO/IEC 20000:2011.

●     Introduction
●     Core Concepts to IT Service Management
●     Process Model
●     Process Roles
●     Service (Management System)
●     Core Concepts of Quality Frameworks
●     PDCA
●     ITIL, COBIT, Six Sigma, CMMI, ISO 9001, ISO/IEC 27001
●     ISO/IEC 20000-1:2011
●     Certification
●     Compliance
●     Interested Parties
●     Service Management System
●     Governance
●     Documentation
●     Audits
●     Maintain and Improve
●     Design & Transition and Service Delivery
●     Design and Transition of New or Changed Services
●     Service Level Management
●     Capacity Management
●     Information Security Management
●     Relationship Processes
●     Business Relationship Management
●     Supplier Management
●     Supply Chain Relationships
●     Resolution Processes
●     Incident and Service Request Management
●     Problem Management
●     Control Processes
●     Configuration Management
●     Change Management
●     Release & Deployment Management
●     Summary
●     Core concepts to IT Service Management
●     Core concepts surrounding quality frameworks
●     Management system for service Management
●     Core concepts of the Service Management System
●     Core concepts for service design and transition
●     Service delivery Processes
●     Relationship Processes
●     Resolution Processes and their relationships
●     Control Processes and their relationships

Day 1

●     Introduction
●     Core Concepts to IT Service Management
●     Core Concepts of Quality Frameworks
●     ISO/IEC 20000-1:2011
●     Service Management System

Day 2

●     Design & Transition and Service Delivery
●     Relationship Processes
●     Resolution Processes
●     Control Processes
●     Summary

ITSM Foundation is intended for everyone playing a role or having an interest in IT service Management. Specific roles could include: managers, business and supervisory staff, team leaders, service designers, IT architects and/or planners, IT consultants, IT audit managers / auditors, IT security managers / officers, project/program managers, suppliers, Lead suppliers and sub-contracted suppliers, service provider customers

What Does Mangates provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshements

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.

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