Course Overview:

This workshop was designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today’s competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

Target Audience:

Support team members and back-office support teams

Learning Objectives:

After completing this course, delegates will be able to:

• Listen, ask questions, and interpret nonverbal messages more effectively.
• Set and manage expectations of colleagues and team members.
• Communicate assertively.
• Adapt their communication style and manage their behavior for more productive work relationships.
• Map out workflow between colleagues.
• Analyze current workflow and identify how to improve efficiency.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module 1: Communicate clearly and confidently:

• Importance of clear communication – How well do you communicate?
• The 5 Basic Principles of communication.
• Focus on Behavior not personality.
• Be Specific.
• Use the power of questions.
• Listen Actively.
• Communicate Assertively.

Module 2: Working Better together:

• Importance of working as a team.
• Internal customers are customers too.
• Managing Internal customers’ expectations.
• Understanding Internal customers’ behavioral styles.
• The 4 Major behavioral styles and flexing your style.
• Mapping your internal network.
• Giving the message of ‘I Care’ when passing work.

Certification:

Once after the training you receive course completion certificate from Mangates.

 

Dates: 

State	City	Date	Early Bird Date	Standard Fee	Early Bird Fee	Venue	Enroll Now
Ohio	Akron	Oct 01st, 2024	Sep 22nd, 2024	USD 795.00.00	USD 595.00	Venue	Processing ... Register Now
Ohio	Akron	Nov 05th, 2024	Oct 25th, 2024	USD 795.00.00	USD 595.00	Venue	Processing ... Register Now
Ohio	Akron	Dec 04th, 2024	Nov 25th, 2024	USD 795.00.00	USD 595.00	Venue	Processing ... Register Now