Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
Passionate Retail Experts
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 16 PDUs
Course Completion Certificates
Extensive documentation provided
Reimbursement guaranteed if the training is not satisfied
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
This two day customer service training program is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.
Module One: Customer Motivation:
- Discover what customers say about what matters to them in receiving great service.
- Link what customers value to what successful retail agents need to be.
- Understand that customer behavior is influenced by both logic and emotion.
- Explore the logical and emotional motivators of buying from you / using your service.
Module Two: Rapport = Results:
- First impressions.
- Explore the attitudes and knowledge of successful retail agents.
- Explore the skills of successful retail agents.
- Discover how the program will develop retail agents to deliver great sales/service.
- Sharpening your rapport.
Module Three: Non-Verbal communication:
- Understand the elements that make up total communication.
- Discover some truths and myths about body language.
- Demonstrate body language that engages others.
Module Four: Language of influence:
- Language that engages others.
- Language that influences others.
- Push Vs Pull influencing techniques.
- Five basic communication principles.
- Focus on Behavior NOT personality.
- Being specific.
- Use the power of questions.
- Listen Actively.
- Communicate assertively.
Module Five: High Intensity interactions:
- Understand that intensity comes from emotion.
- Explore ‘ What response am I looking for’.
- Develop two different diffusion techniques.
- Apply and practice.
After completing this course, delegates will be able to:
- Link what customers value to what successful retail agents need to be.
- Understand the importance of making a great first impression.
- Demonstrate body language that engages others.
- Understand that intensity comes from emotions.
- Develop different diffusing techniques for dealing with customers showing strong emotions.
Retail Sales Professionals.
There are no prerequisites for taking this course.
What does Mangates provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshments
Do you provide Placements?
Placements are not guaranteed, however you can ask our trainer for the help as our trainer has contacts with corporate.
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my enrolment, how can I claim my Refund?
You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.
