Course Overview
We spend most of our day exchanging messages — through our words, gestures, tone, and even silent signals. Whether you’re leading a meeting, chatting with family, or responding with just a glance, your communication speaks volumes.
This interactive workshop will equip participants with practical strategies to improve every aspect of their communication. You’ll explore multiple forms of communication and discover how to make each one more effective. Strengthening these skills can create a positive ripple effect across your workplace and personal interactions, improving teamwork, trust, and results.
Course Modules
Module 1: Exploring the Basics of Communication
- What Communication Really Is
- How We Send and Receive Messages
- Key Factors That Shape Our Communication
Module 2: Overcoming Obstacles
- Identifying Common Roadblocks
- Overcoming Language and Cultural Differences
- Handling Time and Place Gaps
Module 3: Boosting Your Vocal Power
- Harnessing Pitch, Tone, and Pace
- Using Your Voice to Influence and Engage
Module 4: Reading and Using Body Language
- Insights from the Mehrabian Study
- Mastering Body Language and Gestures
Module 5: The STAR Speaking Formula
- S = Situation
- T = Task
- A = Action
- R = Result
- Telling Compelling Stories Using STAR
Module 6: Listening Like a Pro
- Seven Ways to Listen More Effectively
- Embracing Active Listening
- Sending Positive Signals While Listening
Module 7: Asking the Right Questions
- Using Open, Closed, and Probing Questions
- Unlocking Deeper Conversations
Module 8: Appreciative Inquiry Tools
- Purpose and Process of AI
- Four Stages and Real-World Applications
Module 9: Elevating Your Conversational Skills
- Stage One: Navigating General Discussions
- Stage Two: Sharing Ideas and Building Perspectives
- Stage Three: Creating Connections Through Personal Stories
- Proven Tips for Effective Networking
Module 10: Advanced Communication Strategies
- Identifying Emotional Triggers in Conversations
- Quickly Establishing Common Ground
- Applying “I” Statements to Defuse Tension and Enhance Clarity
Module 11: Final Reflections
- Expert Tips and Closing Thoughts
- Reviewing Lessons Learned
- Setting Action Plans for Continued Growth
Learning Outcomes
- Spot common communication pitfalls that may be holding you back
- Improve questioning techniques to encourage open dialogue
- Understand what your body language and non-verbal signals are conveying
- Practice active and empathetic listening to strengthen connections
- Navigate challenging conversations with confidence
- Respond assertively in difficult situations
Who Should Attend
Anyone who wants to sharpen their communication skills and connect more effectively with others.
Prerequisites
Suitable for everyone, no experience necessary.
Course Materials
- A complete course manual
- Presentation slides and reference handouts
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