Course Overview:

This one-day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.

Target Audience:

Debt collectors, call center agents and credit staff.

Learning Objectives:

After completing this course, delegates will be able to:

• Follow a step-by-step debt collection call process.
• Increase debt collector’s confidence when handling challenging collection calls.
• Understand and practice specific collections called best practice techniques.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module 1: Introduction to debt collection

• Attitude, Skills, and Knowledge of a successful debt collector.
• The 4 different types of debtors.
• Debt collection account fact sheet.

Module 2: The Debt Collection Call Process:

• A step-by-step process for a successful debt collection call.
• Debtor’s stalls and objections – Debt disputes.
• The mindset of a successful debt collection agent.

Module 3: Debt Collection best practice tips and techniques:

• The “Close Out” technique
• About debt collection negotiations
• Ten telephone debt collection best practice tips and techniques.

Certification:

Once after the training you receive course completion certificate from Mangates.

Dates: 

State	City	Date	Early Bird Date	Standard Fee	Early Bird Fee	Venue	Enroll Now
Alberta	Calgary	Nov 06th, 2024	Nov 15th, 2024	CAD 799.00	CAD 649.00	Venue	Processing ... Register Now
Alberta	Calgary	Dec 04th, 2024	Nov 24th, 2024	CAD 799.00	CAD 649.00	Venue	Processing ... Register Now