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TRAINING HIGHLIGHTS

High quality training from Certified & Industry Experts
Earn 24 PDUs and 24 SEU’s
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided

Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

Course  Overview :

 

Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.

Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.

Conflict may emerge between managers and their staff, between team members or departments.

Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.

Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.

It is therefore vital to manage conflict constructively.

As an team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.

 

How You Will Benefit

 

  • Build trust and credibility with colleagues and team members
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
  • Gain confidence in holding difficult conversations calmly and assertively.
  • Manage difficult situations proactively.
  • Increase your effectiveness in managing conflict.
  • See growth in your overall performance

 

What You Will Cover

 

  • Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
  • Role playing to practice techniques and new skills in a safe environment.
  • Proven best practices for approaching conflict management.
  • Practices for resolving conflict as a third party mediator.
  • Scientifically validated frameworks on effective communication in stressful situations.
  • Transferring your learning back to your work environment using job aids, templates and other resources.

 

Prerequisites: There are no prerequisites for this course.

 

Course Materials: Students will receive a course manual with presentation slides and reference materials.

 

Examination: No Exam

 

Technical Requirements: For eBooks: Internet for downloading the eBook Laptop, tablet, Smartphone, eReader (No Kindle), Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader), eBook download and activation instructions

Course Curriculum

Science behind workplace conflicts
Understanding Human Behaviour
Different Personality Types
Conflict Management Styles
Conflict Management Strategies
Workplace Conflicts
Conflict Resolution Agreements
Working with difficult people
Relationship and reputation management

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